![]() So it's broadening my taste and knowledge. But, having it, I try it and am pleasantly surprised, using something I wouldn't normally have picked out. Not all of it is my taste, so I wouldn't have purchased it specifically. If I want a certain finding, it's usually in there. I think their site is very user friendly! They also offer great, free tutorial on *******! I've purchase **************** I love it because for just over $5 (with the quantity discount) you get a full pound of beads, findings, etc.! One of the reasons I love it is that I am learning, so I have found so many new findings and types of beads that I wasn't aware of. ![]() It also gives you the option to add it to a list of favorites, in case you want to purchase it in the future. Also, if you decide to not purchase something, you just have to remove it from your cart. I went to it several days, adding to my order before placing the order. But, it turns out that if you purchase 100 items total, you get the discounted price on every item! I have shopped a little at a time and kept adding to the cart until I'm ready to check out. I found the selection and pricing at Fire Mountain Gems to be such a wonderful improvement! They have so much selection and very reasonable pricing! It's easy to get to 100 items! And when I looked in my cart I realized that they had given me a quantity discount on my order when I reached 100 items! I thought that was for retailers who purchased a quantity of 100 of one item. I heard of Fire Mountain Gems through a ******* tutorial. Except they’ve been that way for a while now.I'm new to this, so I'm enthusiastically adding beads, findings, etc. It has the feel of a company going under. I don’t think I will be ordering from them again. But also, no one ever seems to want to assist you, at least not happily. When I contacted them, they said that tracking number is for when it arrives at my post office.huh? I realize this is partly USPS issues. And I’ve been ordering for years! The last time I ordered, it took almost a week longer than the tracking number said. I placed an order at 8 AM on a Friday and never received a shipping confirmation until Tuesday, saying it will be here by 8 pm Thursday. The photos don’t seem to show the true quality. The Shipping department seems to have some difficulties. ![]() It was fun because the more you added, the more you saved and $5 flat rate shipping was great! But now, I find that every time I decide to purchase a bunch of basic items that don’t have to be top quality, (about once a year), I regret it. ![]() If you have low expectations for quality and service, go for it! I purchased everything from this place when I first started beading, which was over 10 years ago. ![]() Which I then realized aha! If you don't like what you get YOU MUST PAY TO SEND IT BACK.!! And the worst part is I sent 2 emails to customer support and they sent me an autoresponder that it would be sent to the proper dept and its been 2 or 3 months and I just hear crickets!! But rest assured they continue to send me catalogues and deal emails!! Ha, I just put it in my spam folder, If you don't honor your own products, you don't value customers feedback, and you ignore concerns voiced from your fans then you don't deserve repeat business!ĭon’t expect much and you’ll probably be satisfied Now I ordered from Fire mountain on several occasions and noticed each time my package arrived the quality or look of some beads were unacceptable. Which I personally think all company's should operate. Let me give an example: I shop on, I purchase a pair of shoes-when I receive the shoes the box INCLUDES and prepaid return label for my convenience should I NOT like my purchase I can easily send it back for my full money back. It is really sad when a company such as this one doesn't honor their own products. ![]()
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